TED Talks: Chris Anderson: How Web Video Is Driving a Revolution in Global Innovation

September 15, 2010

TED's Chris Anderson says the rise of web video is driving a worldwide phenomenon he calls Crowd Accelerated Innovation -- a self-fueling cycle of learning that could be as significant as the invention of print. But to tap into its power, organizations will need to embrace radical openness. And for TED, it means the dawn of a whole new chapter ...

 

About Chris Anderson (TED)

After a long career in journalism and publishing, Chris Anderson became the curator of the TED Conference in 2002 and has developed it as a platform for identifying and disseminating ideas

Transcript:

If nothing else, at least I've discovered what it is we put our speakers through: sweaty palms, sleepless nights, a wholly unnatural fear of clocks. I mean, it's quite brutal.

And I'm also a little nervous about this. There are nine billion humans coming our way. Now, the most optimistic dreams can get dented by the prospect of people plundering the planet. But recently, I've become intrigued by a different way of thinking of large human crowds, because there are circumstances where they can do something really cool. It's a phenomenon that I think any organization or individual can tap into. It certainly impacted the way we think about TED's future, and perhaps the world's future overall.

So, let's explore. The story starts with just a single person, a child, behaving a little strangely. This kid is known online as Lil Demon. He's doing tricks here, dance tricks, that probably no six-year-old in history ever managed before. How did he learn them? And what drove him to spend the hundreds of hours of practice this must have taken? Here's a clue.

(Video) Lil Demon: ♫ Step your game up. Oh. Oh. ♫ ♫ Step your game up. Oh. Oh. ♫

Chris Anderson: So, that was sent to me by this man, a filmmaker, Jonathan Chu, who told me that was the moment he realized the Internet was causing dance to evolve. This is what he said at TED in February. In essence, dancers were challenging each other online to get better; incredible new dance skills were being invented; even the six-year-olds were joining in. It felt like a revolution. And so Jon had a brilliant idea: He went out to recruit the best of the best dancers off of YouTube to create this dance troupe -- The League of Extraordinary Dancers, the LXD. I mean, these kids were web-taught, but they were so good that they got to play at the Oscars this year. And at TED here in February, their passion and brilliance just took our breath away.

So, this story of the evolution of dance seems strangely familiar. You know, a while after TEDTalks started taking off, we noticed that speakers were starting to spend a lot more time in preparation. It was resulting in incredible new talks like these two. ... Months of preparation crammed into 18 minutes, raising the bar cruelly for the next generation of speakers, with the effects that we've seen this week. It's not as if J.J. and Jill actually ended their talks saying, "Step your game up," but they might as well have. So, in both of these cases, you've got these cycles of improvement, apparently driven by people watching web video.

What is going on here? Well, I think it's the latest iteration of a phenomenon we can call "crowd-accelerated innovation." And there are just three things you need for this thing to kick into gear. You can think of them as three dials on a giant wheel. You turn up the dials, the wheel starts to turn. And the firs thing you need is ... a crowd, a group of people who share a common interest. The bigger the crowd, the more potential innovators there are. That's important, but actually most people in the crowd occupy these other roles. They're creating the ecosystem from which innovation emerges. The second thing you need is light. You need clear, open visibility of what the best people in that crowd are capable of, because that is how you will learn how you will be empowered to participate. And third, you need desire. You know, innovation's hard work. It's based on hundreds of hours of research, of practice. Absent desire, not going to happen.

Now, here's an example -- pre-Internet -- of this machine in action. Dancers at a street corner -- it's a crowd, a small one, but they can all obviously see what each other can do. And the desire part comes, I guess, from social status, right? Best dancer walks tall, gets the best date. There's probably going to be some innovation happening here. But on the web, all three dials are ratcheted right up. The dance community is now global. There's millions connected. And amazingly, you can still see what the best can do, because the crowd itself shines a light on them, either directly, through comments, ratings, email, Facebook, Twitter, or indirectly, through numbers of views, through links that point Google there. So, it's easy to find the good stuff, and when you've found it, you can watch it in close-up repeatedly and read what hundreds of people have written about it. That's a lot of light.

But the desire element is really dialed way up. I mean, you might just be a kid with a webcam, but if you can do something that goes viral, you get to be seen by the equivalent of sports stadiums crammed with people. You get hundreds of strangers writing excitedly about you. And even if it's not that eloquent -- and it's not -- it can still really make your day. So, this possibility of a new type of global recognition, I think, is driving huge amounts of effort. And it's important to note that it's not just the stars who are benefiting: because you can see the best, everyone can learn.

Also, the system is self-fueling. It's the crowd that shines the light and fuels the desire, but the light and desire are a lethal one-two combination that attract new people to the crowd. So, this is a model that pretty much any organization could use to try and nurture its own cycle of crowd-accelerated innovation. Invite the crowd, let in the light, dial up the desire. And the hardest part about that is probably the light, because it means you have to open up, you have to show your stuff to the world. It's by giving away what you think is your deepest secret that maybe millions of people are empowered to help improve it.

And, very happily, there's one class of people who really can't make use of this tool. The dark side of the web is allergic to the light. I don't think we're going to see terrorists, for example, publishing their plans online and saying to the world, "Please, could you help us to actually make them work this time?"

But you can publish your stuff online. And if you can get that wheel to turn, look out.

So, at TED, we've become a little obsessed with this idea of openness. In fact, my colleague, June Cohen, has taken to calling it "radical openness," because it works for us each time. We opened up our talks to the world, and suddenly there are millions of people out there helping spread our speakers' ideas, and thereby making it easier for us to recruit and motivate the next generation of speakers. By opening up our translation program, thousands of heroic volunteers -- some of them watching online right now, and thank you! -- have translated our talks into more than 70 languages, thereby tripling our viewership in non-English-speaking countries. By giving away our TEDx brand, we suddenly have a thousand-plus live experiments in the art of spreading ideas. And these organizers, they're seeing each other, they're learning from each other. We are learning from them. We're getting great talks back from them. The wheel is turning.

Okay, step back a minute. I mean, it's really not news for me to tell you that innovation emerges out of groups. You know, we've heard that this week -- this romantic notion of the lone genius with the "eureka!" moment that changes the world is misleading. Even he said that, and he would know. We're a social species. We spark off each other. It's also not news to say that the Internet has accelerated innovation. For the past 15 years, powerful communities have been connecting online, sparking off each other. If you take programmers, you know, the whole open-source movement is a fantastic instance of crowd-accelerated innovation. But what's key here is, the reason these groups have been able to connect is because their work output is of the type that can be easily shared digitally -- a picture, a music file, software. And that's why what I'm excited about, and what I think is under-reported, is the significance of the rise of online video.

This is the technology that's going to allow the rest of the world's talents to be shared digitally, thereby launching a whole new cycle of crowd-accelerated innovation. The first few years of the web were pretty much video-free, for this reason: video files are huge; the web couldn't handle them. But in the last 10 years, bandwidth has exploded a hundredfold. Suddenly, here we are. Humanity watches 80 million hours of YouTube every day. Cisco actually estimates that, within four years, more than 90 percent of the web's data will be video. If it's all puppies, porn and piracy, we're doomed. I don't think it will be. Video is high-bandwidth for a reason. It packs a huge amount of data, and our brains are uniquely wired to decode it.

Here, let me introduce you to Sam Haber. He's a unicyclist. Before YouTube, there was no way for him to discover his sport's true potential, because you can't communicate this stuff in words, right? But looking at video clips posted by strangers, a world of possibility opens up for him. Suddenly, he starts to emulate and then to innovate. And a global community of unicyclists discover each other online, inspire each other to greatness. And there are thousands of other examples of this happening -- of video-driven evolution of skills, ranging from the physical to the artful. And I have to tell you, as a former publisher of hobbyist magazines, I find this strangely beautiful. I mean, there's a lot of passion right here on this screen.

But if Rube Goldberg machines and video poetry aren't quite your cup of tea, how about this. Jove is a website that was founded to encourage scientists to publish their peer-reviewed research on video. There's a problem with a traditional scientific paper. It can take months for a scientist in another lab to figure out how to replicate the experiments that are described in print. Here's one such frustrated scientist, Moshe Pritsker, the founder of Jove. He told me that the world is wasting billions of dollars on this. But look at this video. I mean, look: if you can show instead of just describing, that problem goes away. So it's not far-fetched to say that, at some point, online video is going to dramatically accelerate scientific advance.

Here's another example that's close to our hearts at TED, where video is sometimes more powerful than print -- the sharing of an idea. Why do people like watching TEDTalks? All those ideas are already out there in print. It's actually faster to read than to view. Why would someone bother? Well, so, there's some showing as well as telling. But even leaving the screen out of it, there's still a lot more being transferred than just words. And in that non-verbal portion, there's some serious magic. Somewhere hidden in the physical gestures, the vocal cadence, the facial expressions, the eye contact, the passion, the kind of awkward, British body language, the sense of how the audience are reacting, there are hundreds of subconscious clues that go to how well you will understand, and whether you're inspired -- light, if you like, and desire. Incredibly, all of this can be communicated on just a few square inches of a screen.

Reading and writing are actually relatively recent inventions. Face-to-face communication has been fine-tuned by millions of years of evolution. That's what's made it into this mysterious, powerful thing it is. Someone speaks, there's resonance in all these receiving brains, the whole group acts together. I mean, this is the connective tissue of the human superorganism in action. It's probably driven our culture for millennia. 500 years ago, it ran into a competitor with a lethal advantage. It's right here. Print scaled. The world's ambitious innovators and influencers now could get their ideas to spread far and wide, and so the art of the spoken word pretty much withered on the vine. But now, in the blink of an eye, the game has changed again. It's not too much to say that what Gutenberg did for writing, online video can now do for face-to-face communication. So, that primal medium, which your brain is exquisitely wired for ... that just went global.

Now, this is big. We may have to reinvent an ancient art form. I mean, today, one person speaking can be seen by millions, shedding bright light on potent ideas, creating intense desire for learning and to respond -- and in his case, intense desire to laugh. For the first time in human history, talented students don't have to have their potential and their dreams written out of history by lousy teachers. They can sit two feet in front of the world's finest.

Now, TED is just a small part of this. I mean, the world's universities are opening up their curricula. Thousands of individuals and organizations are sharing their knowledge and data online. Thousands of people are figuring out new ways to learn and, crucially, to respond, completing the cycle. And so, as we've thought about this, you know, it's become clear to us what the next stage of TED's evolution has to be. TEDTalks can't be a one-way process, one-to-many. Our future is many-to-many. So, we're dreaming of ways to make it easier for you, the global TED community, to respond to speakers, to contribute your own ideas, maybe even your own TEDTalks, and to help shine a light on the very best of what's out there. Because, if we can bubble up the very best from a vastly larger pool, this wheel turns.

Now, is it possible to imagine a similar process to this, happening to global education overall? I mean, does it have to be this painful, top-down process? Why not a self-fueling cycle in which we all can participate? It's the participation age, right? Schools can't be silos. We can't stop learning at age 21. What if, in the coming crowd of nine billion ... what if that crowd could learn enough to be net contributors, instead of net plunderers? That changes everything, right? I mean, that would take more teachers than we've ever had. But the good news is they are out there. They're in the crowd, and the crowd is switching on lights, and we can see them for the first time, not as an undifferentiated mass of strangers, but as individuals we can learn from. Who's the teacher? You're the teacher. You're part of the crowd that may be about to launch the biggest learning cycle in human history, a cycle capable of carrying all of us to a smarter, wiser, more beautiful place.

Here's a group of kids in a village in Pakistan near where I grew up. Within five years, each of these kids is going to have access to a cellphone capable of full-on web video and capable of uploading video to the web. I mean, is it crazy to think that this girl, in the back, at the right, in 15 years, might be sharing the idea that keeps the world beautiful for your grandchildren? It's not crazy; it's actually happening right now.

I want to introduce you to a good friend of TED who just happens to live in Africa's biggest shantytown.

(Video) Christopher Makau: Hi. My name is Christopher Makau. I'm one of the organizers of TEDxKibera. There are so many good things which are happening right here in Kibera. There's a self-help group. They turned a trash place into a garden. The same spot, it was a crime spot where people were being robbed. They used the same trash to form green manure. The same trash site is feeding more than 30 families. We have our own film school. They are using Flip cameras to record, edit, and reporting to their own channel, Kibera TV. Because of a scarcity of land, we are using the sacks to grow vegetables, and also [we're] able to save on the cost of living. Change happens when we see things in a different way. Today, I see Kibera in a different way. My message to TEDGlobal and the entire world is: Kibera is a hotbed of innovation and ideas.

(Applause)

CA: You know what? I bet Chris has always been an inspiring guy. What's new -- and it's huge -- is that, for the first time, we get to see him, and he can see us. Right now, Chris and Kevin and Dennis and Dickson and their friends are watching us, in Nairobi, right now. Guys, we've learned from you today. Thank you.

And thank you.

Tags: video social media , video social media , viral videos , web video

Add comment

Best Practices in eCommerce Product Video: Top 5 Sales Conversion Boosters

August 09, 2010

Research shows that when product videos are featured, visitors are 85% more likely to convert. The evidence is overwelming that product videos really work. 

However, as any experienced online marketer knows, optimizing conversion rates is never an automatic achievement, no matter how good the approach and tools. Focusing on the details and being consistent in your approach to online video is key. 

Split testing is also an essential component of a good program and should not be done as an afterthought. Tactics like adding appropriate background music, voice-overs, and text can all generate more clicks to purchase among visitors to your web site. The key to knowing what’s appropriate and what enhancements drive desired responses.

Testing your creative and your messaging has long been a standard practice for brand marketers.  Large companies have been built focusing on research, focus groups, polls, etc.  With online video systems like Activate's can bring this power to your online portfolio without the guesswork, the additional time or the agency expenses.

We recommend pilot testing and split testing for each custom video solution developed for our clients. However, here are some general best practices for your consideration that may apply to existing or new videos you are currently working on.

 

Top 5 Sales Conversion Boosters for Online Video Production

 

• Adding voice-overs often results in higher conversions (see example video here using our automated natural voice database).
• With female fashion, a male voice-over might actually REDUCE sales, while a female voice-over can double sales.
• A call to action at the end of the video can increase purchasing activity by more than 20%.
• Adding text almost always increases conversions. Color of the text is significant as well, and we have found that red works better for some products.
• The size and placement of the video player is important – using an actual player embed rather than a video icon or button is best

 

Tags: video seo , viral videos , web video

Add comment

What is Premium Online Video?

July 07, 2010

 

Premium Online Video [vid-ee-oo, noun, derivation Web 1.0]: Video consumed on-demand, on a computer or other Internet-connected device. Content must have previously been consumed by a great many more people, simultaneously (see: linear, analog, TV Guide) on a non-connected video viewing device (i.e. your television set).

That's true. Look it up.

It's hard to argue that if there really was a definition of premium online video today, it would read much the same, whether you were setting out to describe the concept from a viewer's or advertiser's perspective.

For viewers, more than production value or even celebrity, premium is a matter of value consistency. If I tune into "30 Rock," there's a high probability that I will be entertained in a specific way. That is still extremely hard to find in content that isn't primarily distributed on TV first. Viewers also derive value from a shared experience on and offline.

Marketers also assign a premium value to consistency -- it helps them align messages and assure that their brands are appearing in the right place at the right time.

What else separates premium video from everything else?

A food-products client recently told me that their entire online video strategy comprised something called a "TV replacement" initiative. Yes, that means they take some money from linear TV and shift it to the exact same programming online.

Fair enough. Maybe that's exactly what they should be doing. That's probably not what the TV networks really want in the long run, but that's fodder for a different article.

But think ahead a few more years. Ok, say 10 years. All TVs are IP-connected, mass audiences are substantially harder to find, and so on. What will the new measure of premium be when the TV Guide definition fades away?

First, consistency of the product on every level remains important, at least for brand advertisers. If they are aligning with content they consider to be premium, and are paying a premium for, it has to look tomorrow more or less as it looked yesterday.

Second, it will attract a loyal audience. The premium moniker hangs on the audience having a real relationship with the content, because when a marketer taps into that relationship, they get significantly better ROI.

Data, of course, is the third and most important measure of the new premium. Not just a few meta tags of information, but deep knowledge about how and why the content was produced, its historical relationship with a wide range of viewers, and unique information about its component parts. Data about the viewer and the content will combine with the unique passive rating of a video view (if I watched it, I liked it) to deliver a significant improvement in alignment of viewer and advertiser.

Today, consistency, loyalty and rich data don't often come together outside of content that first appeared on television. TV producers and networks are just beginning to understand the challenge of owning the definition of premium in a way that works for their future business.

But outside of TV, anyone producing ad-supported content should be thinking about these same three core markers of premium value to advertisers. Strip away the TV Guide valuation of premium, and think about how to establish consistency, loyalty and data in a way that suits your model for production and distribution.
 

Tags: online advertising , online videos , viral videos , web 2.0

Add comment

How Online Video Can Increase Your Sales By 30%

July 01, 2010

By Jeff Bullas

The use of online video is continuing to grow and develop as higher broadband speeds become more widespread worldwide and the appetite by the younger generation for viewing rather than reading.

The old chestnut phrase , “A picture is worth a thousand words” begs the question, “How many words is a video worth?”

Zappos (an online shoe retailer) does shoes and social media remarkably well and utilizes online video very effectively.

They use video to engage with the buyer as much as possible. Their use of video to create “virtually” the reality experience of a bricks and mortar store, as if the buyer were in store and “more”continues to evolve.

They use online video to

* Describe their shoes
* How to use the product
* To demonstrate

Note: The videos are about the products, are with real Zappos employees and not models or actors… a bit of authenticity happening here, not stock photos with incredibly handsome and beautiful people.

They are testing interactive video on their site for Nike products. The company has launched interactive product videos.

The website provides the following 9 Functionalities, Features and Future Plans

* Allows viewers to click on items in the clips before landing on product detail pages.
* It can signal to consumers if an item is out-of-stock, discontinued, or part of a special offer.
* If the viewer mouses over a shoe in a video, it becomes highlighted, alerting the person that the item is clickable.
* Users are then taken to a product detail page in a separate browser window where the item can be added to a shopping cart.
* Zappos.com’s media player also allows shoppers to post the videos to their Facebook and Twitter profiles while the clip continues to roll.
* The 10 product videos currently on the site are each around one minute long.
* plans to leverage the interactive videos by incorporating them into its user-generated-content program (UGC).
* Its “Daily Shoe Digest” is one of the few e-mail newsletters — in any niche — featuring UGC (User Generated Content) 100 percent of the time.
* Site visitors will be encouraged through future marketing messages to create product video reviews that will also have the interactive features.

Selling products directly from online video content, known as “hot-spotting,” is an advertising niche that’s growing slowly but surely. For instance, earlier this year, H&R Block began utilizing YouTube’s annotations allowing viewers to click on specific items in a video linking to a landing page or another video. And last year, clothing brand Express sponsored Vogue magazine’s online reality show, Models.Live, which featured clickable overlays in a manner combining product placement and direct response marketing.

So what are the effects of using video?

Zappos’s experience has shown “It obtained increases of 6 to 30% in conversions ..for products that use video”.

Note: This has prompted Zappos to strive for 50,000 videos !!! next year (they have about 8,000 currently), they will include “10″ fully working studios in house in 2010 to handle all of it.

Zappos, last month partnered with Overlay.TV and rolled out “Engagement Pages” for specific brands, where the videos engage users with clickable overlays. These overlays allow users to shop within the video content, pull up additional information and click through to product specific landing pages. Users can also record product video testimonials directly from the engagement pages.”

Online at Zappos you can see the shoe from “7″ angles and “3″ different magnifications (see Nike page at Zappos) and the screenshot below.

Note: This goes a long way to overcoming the issues of online shoppings “experience gap” that shopping at bricks and mortar store provides.

This is starting to show how “real” an online store can become, as online video enables a more pervasive and integrated experience within an ecommerce website.

For a good resource on Online Video “Best Practices“ click here

So how are you using online video to good effect? Like to hear your stories and the tools and apps you are using.

Tags: internet TV , online advertising , online videos , viral videos

Add comment

Finding the Right Mix of Online Video Ads to Display Ads for Optimal Results

May 06, 2010

A recent ComScore research that showed only 16% of internet users clicked on a single ad during March 2009. That is down from 32% two years earlier.

So is it time to stop analysing CTR’s so religiously, and for the industry to adopt new ways to measure the relative success or failure of online campaigns? I believe the answer is a resounding yes, and in the case of video pre-roll advertising, it should have never been measured that way in the first place.

So ComScore set out to see if display and video advertising had any tangible benefits beyond the click. They used a test and control panel, and a series of brands, and measured the percentage of the control group that visited the advertiser’s website without seeing any advertising, and then looked at the test group, and measured the same.

Looking at ad campaign results:

• if the test group were exposed to video advertising between 1-5 times it resulted in a 3.3% uplift in visits to the advertiser’s website, without clicking on any advertising.
• Straight display advertising achieved a 1.2% uplift in visits, if the consumer was exposed between 1-5 times.
• With  6-9 exposures the percentage uplift dropped for video to 2.9% and increased for display to 2.4%
• With 10+ exposures the uplifts were 4.3% for video and 3.8% for display.

What’s interesting is that video is a clear winner when measuring 1-5 exposures, but display effectiveness catches up with more impressions. This is great news for the industry, as it will no doubt help convince marketers that online brand advertising can increase awareness and spark the quest to find more information, even if users don’t chose to click as soon as they see the advertising.

It also looks as if a mixture of video and display creative are along the right track to deliver immediate uplift, as well as slow burn uplift. Leveraging automated video commerce solutions like Activate can tubroboost ROI for online marketing initiatives.

Tags: ads , comscore , online advertising , video social media , viral videos

Add comment